Ask for the written terms
Confirm the warranty duration, coverage, exclusions and the party responsible for handling a claim. Ask which documents you must keep.
The terms can depend on the product, supplier and purchase location. A general brand statement should not be treated as the full warranty for a specific pump.
Discuss installation and maintenance
Ask what installation conditions and routine care are required. Clarify who will commission the equipment and what record should be provided.
If an installer is separate from the supplier, agree on responsibilities before the purchase. This reduces confusion when an issue concerns the equipment, the installation or both.
Understand the support process
Ask where a service request should be sent and what information will be needed. Find out whether inspection, transport or labour can involve separate charges.
For a claim, prepare the model, serial or nameplate details, purchase date, supplier, proof of purchase and a description of the problem. Include photographs where useful.
Request COREX model terms
COREX receives warranty and service enquiries through its published contact route. Pakistan buyers can ask about support for a purchase through Watson International. Request the terms that apply to your proposed model and purchase.
Useful details to keep
- Product
- Exact model and included items
- Destination
- Country, city and delivery needs
- Commercial terms
- Price, payment and supply scope
- Support
- Instructions, warranty and enquiry contact
Your next step
Send your model or pool requirements, quantity and delivery location to COREX. The team can discuss product information and the appropriate supply contact.
Send an enquiry