Warranty and service enquiries

Before buying

Request written warranty terms for the proposed model, supplier and delivery country. Confirm duration, coverage, exclusions, installation requirements and how claims are handled.

For an existing purchase

Provide the model, serial or nameplate details, purchase date, supplier, proof of purchase and a description of the issue. Include photographs where relevant.

Warranty eligibility and the appropriate service process are reviewed against the product’s terms and purchase details.